Refund Policy

Stated plainly, no fine print doing the opposite of the headline:

New subscriber? 7 days, no questions asked

If you upgrade to Pro and it's not right for you, email hello@undrop.dev within 7 days of your first payment and we'll refund it in full.

After that: no prorated refunds for partial months

There's no long-term contract — cancel anytime, and the project drops to Free-tier behavior immediately. Because there's nothing locking you in, we don't prorate or refund the unused portion of a billing period after the 7-day window above.

Billing errors and duplicate charges: always refunded

If you were charged twice, charged after cancelling, or charged the wrong amount, that's on us to fix — email us and we'll refund the error in full, no time limit.

The Free plan

The Free plan never charges you, so there's nothing to refund on it.

How refunds are processed

Payments and refunds are processed by Creem, our merchant of record. Once we approve a refund, Creem issues it to your original payment method; how quickly it lands depends on your bank or card issuer, typically 5–10 business days.

Your data if you cancel or get refunded

A refund or cancellation doesn't delete your data on the spot. Existing snapshots remain downloadable for 30 days after cancellation, and you can export everything — every snapshot, as a tarball with a manifest — from the dashboard at any time. See the privacy policy for full retention details.

Ask us

This is a solo-run product — if a situation doesn't fit neatly into the above, email hello@undrop.dev and explain what happened. We'd rather resolve it directly than hide behind a policy that wasn't written with your case in mind.